As momentum behind digital transformation gathers pace, businesses’ technology needs are evolving. Alongside a fundamental shift in the way technology is incorporated into business structures, increasing connectivity is revolutionizing the ecosystems they operate in.

Companies that thrive in this changing world have pulled on automation, artificial intelligence (AI), cloud, agile, Internet of Things (IoT) and mobile to carve out new niches. 

A Machine First™ philosophy

PR Krishnan (PRK), Executive VP, TCS, updated attendees at the TCS Summit North America, held in San Antonio, Texas, on the company’s Machine First Delivery Model (MFDM™) since launching the proprietary process at last year’s Summit.

PR Krishnan speaking at TCS Summit North America 2019

MFDM™ lays out a structured pathway to digital transformation, towards the automation of all crucial business processes, and ensuring businesses are ‘AI ready.’ Against a backdrop of rapid digitization, it allows businesses to deliver superior customer experiences, faster times to market, and delivery model innovation. Businesses that maximize automation and AI will create new and stimulating jobs for people to fill and through machine learning, they will reap maximum benefits from human/robot collaboration.

TCS’ approach is about moving from a structure of optimizing scarce resources, to harnessing abundance of talent, capital, data and computing resources. It’s about recognizing that human capabilities can be enhanced through automation, analytics and AI. And used optimally, this can have exponential business benefits.

This Machine First approach drives, and is driven by, three core enterprise imperatives, PRK described: heterogeneity, granularity and industrialization.

  • Heterogeneity refers to the idea that multiple technologies will be operating simultaneously – and there are likely to be both new and legacy products co-existing. The boundaries between each technology will become increasingly blurred.
  • Granularity relates to the idea that these technologies will connect and work alongside each other in context, with minimal or zero-touch from humans. This will drive revenue growth, decrease time to market, and improve the overall customer experience.
  • The final pillar, industrialization, builds on the concept that these technologies will be used to reimagine service delivery and drive investments in new products and platforms. It will also have a transformative effect on the workforce, creating new roles and redefining existing ones.

“MFDM makes enterprises AI ready,” PRK said. “It combines the here and now of automation with future-proof architecture that allows you to incrementally leverage AI capabilities from multiple sources.”

La Cantera Resort and Spa played host to TCS North America 2019

Bringing Life to Things™

Digital transformation also brings greater connectivity, breaking down boundaries that previously divided businesses from their end users and suppliers. Key to this is the flow of information, enabled by IoT, automation and AI. 

TCS believes the true power of connectivity will be realized when we are able to go beyond real-time data and enable self-aware devices to interact and react independently.

At Summit, Regu Ayyaswamy, Global Head IoT, TCS, announced the launch of TCS’ new IoT framework – Bringing Life to Things™.

Bringing Life to Things is about enabling business agility and unlocking value by using digital intelligence to respond to physical contexts. It’s about connected devices predicting outcomes or scenarios, and allowing businesses to optimize their value chains, flex their models and deliver the best for their customers.

It’s not just connectivity – it’s connectivity in context: where self-aware devices interact with each other and digital decision making occurs at the point the information is generated. With machine learning, these decisions become more efficient and systems become more predictive. 

Working alongside humans, they will be more than the sum of their parts – they will be self-organizing, self-optimizing and self-healing.

“These connections in context will drive new business models; seamless customer experience; optimized and responsive value chains; and enhanced quality of life,” Ayyaswamy said.