Covering business and technology topics related to digital transformation, including AI, SaaS tools, cloud technology, IoT, automation, data analytics, business process engineering and more.

Leveraging RPA in Customer Service: 12 Key Applications

Robotic Process Automation (RPA), a disruptive technology that employs software robots to automate manual, repetitive, and rule-based tasks, has revolutionized the customer service landscape. Businesses across various sectors are now using RPA to improve efficiency, … Read ->